Marjane Holding Digitizes Supplier Claims Management
Marjane is a leading Moroccan retail group, operating in 28 cities across the Kingdom with 102 stores. Founded in 1990, Marjane quickly became the largest general retail company in Morocco by the late 1990s, surpassing the other major player, Aswak Assalam.
In recent years, Marjane has been integrating digital transformation into its various operations. It is now accelerating its digitalization efforts with the ambition of becoming the foremost innovative player in omnichannel retail in the Kingdom.
What Challenges Did Marjane Holding Face?
To ensure exceptional support and optimize its processes and relationships with suppliers, Marjane Holding turned to SEMS to enhance its supplier claims management process. The link between supplier satisfaction and financial performance is well established. Implementing an integrated claims management system provides instant access to comprehensive traceability data for investigating claims...
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