Communication

Chat Assistant

Support your users with a conversational assistant that speeds up support.

SEMS provides your users with a conversational assistant able to answer their questions and guide them through their tasks.

Key capabilities

What Chat Assistant enables

Answer your users' questions in natural language.

BeforeWith SEMSStatus

Contextual guidance

Continuous availability

Continuous learning

See how it works

Support each user based on the page or module they're viewing.

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Offer assistance accessible at any time, without engaging human support.

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Improve the assistant's answers based on past interactions.

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Transfer complex requests to a human contact when needed.

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Benefits

⚡ Faster supportReduce response times to your users' questions.

🧭 Greater autonomyHelp your users find an answer without contacting support.

📉 Reduced support loadFree your teams from recurring, low-value requests.

✨ Improved user experienceProvide support that's available at all times.

Other Communication modules

Plan, target, and track your campaigns to keep suppliers and employees informed.

Deliver alerts and contextual messages directly within user journeys.

Create and publish internal or external news to share useful information.

Centralize guides, useful information, and help content for your users.

Take action

Request a personalized demo of this module tailored to your organization.