Source-to-Contract

Supplier Performance

Measure your suppliers' real results

SEMS lets you manage supplier performance using reliable operational indicators: quality, lead times, costs, service, contract compliance and supply continuity. The data is consolidated in dynamic dashboards so you can quickly identify high-performing suppliers, observed gaps and the improvement actions to launch.

Key capabilities

What Supplier Performance enables

📊

Quality, cost, lead time and service KPIs

Track key performance indicators in real time on dedicated dashboards.

🏆

Supplier scorecards

Rank and compare your suppliers using objective criteria.

📈

Performance history and trends

Visualize each supplier's trajectory over time to anticipate drift.

🚨

Alerts and at-risk supplier detection

Get automatic alerts as soon as a supplier moves outside its target performance zone.

🧩

Supplier comparison and segmentation

Segment your supplier panel to prioritize your actions and negotiations.

GLOBAL VIEW

A complete view of performance

Centralize each supplier's indicators in a single performance record.

👁️

On-time delivery

👁️

Order quantity accuracy

👁️

Product and service compliance rate

👁️

Compliance with specifications

👁️

Service rate

👁️

Number of delays

👁️

Number of nonconformities

👁️

Number of complaints

👁️

Compliance with contractual commitments

👁️

SLA compliance

👁️

Price trends

👁️

Gains and savings achieved

👁️

Responsiveness in handling requests

👁️

Supply continuity and reliability

TAILORED INDICATORS

Indicators tailored to every activity

Configure indicators according to your purchasing families, categories, contracts and business challenges. Indicators can be applied to a supplier, a category, a contract, an entity or a given period.

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A calculation method

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A unit of measurement

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A target to achieve

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A tolerance threshold

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A calculation frequency

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An analysis period

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A data source

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A criticality level

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A weighting in the overall performance

QUALITY

Quality management

Track the quality of products and services with concrete indicators.

Compliance rate

Number of rejected products

Number of nonconforming services

Return rate

Number of reservations

Number of complaints

Nonconformity processing time

Incident resolution rate

Compliance with technical requirements

LEAD TIMES & DELIVERIES

Lead time and delivery management

Measure the supplier's reliability in fulfilling its commitments.

🚚

On-time delivery rate

🚚

Average delay

🚚

Number of late deliveries

🚚

Compliance with contractual dates

🚚

Order quantity accuracy

🚚

Complete delivery rate

🚚

Average delivery time

🚚

Service completion time

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Frequency of postponements

COSTS & COMMERCIAL COMMITMENTS

Cost and commercial commitment management

Analyze the economic performance of the supplier relationship.

💰

Price trends

💰

Gap between the negotiated price and the invoiced price

💰

Compliance with pricing terms

💰

Negotiated gains

💰

Savings achieved

💰

Additional costs

💰

Credit notes obtained

💰

Penalties applied

💰

Compliance with payment terms

💰

Consumption of contractual amounts

CONTRACTS & SLAs

Contractual commitment and SLA tracking

Monitor compliance with the service levels set out in contracts.

📄

Service availability

📄

Response time

📄

Resolution time

📄

Compliance with intervention times

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Compliance with deliverables

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Compliance with committed volumes

📄

Compliance with quality levels

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Number of SLAs not met

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Penalties associated with deviations

TARGETS & THRESHOLDS

Performance targets and thresholds

Define precise targets for each indicator. SEMS automatically flags results, and thresholds can be adapted according to the purchasing category, supplier criticality or contractual commitments.

🎯

Meeting the target

Result aligned with the set target.

🎯

Close to the warning threshold

To monitor before it drifts further.

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Below the expected level

Gap to correct quickly.

🎯

In a critical situation

Immediate action required.

OVERALL SCORE

Supplier performance score

SEMS consolidates the various indicators to calculate an overall performance score. The calculation rules, weightings and thresholds are configurable according to the organization's Procurement policy.

🏆

Excellent performance

A benchmark supplier within the panel.

🏆

Controlled performance

Stable and reliable results.

🏆

Acceptable performance

A few points to watch.

🏆

Performance to improve

An action plan should be launched.

🏆

Critical performance

A priority review with the supplier is needed.

TREND ANALYSIS

Trend analysis

View the progress or decline of each supplier over different periods. Trend curves make it possible to identify patterns, recurring gaps and improvements achieved.

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Month

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Quarter

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Half-year

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Year

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Contract duration

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Custom period

SUPPLIER BENCHMARKING

Supplier comparison

Compare suppliers belonging to the same family or category. This comparison makes it easier to identify the most reliable suppliers and to prepare performance reviews.

⚖️

Their overall score

⚖️

Quality

⚖️

Lead times

⚖️

The service rate

⚖️

Costs

⚖️

SLA compliance

⚖️

The number of incidents

⚖️

The trend in their results

ALERTS

Alerts on performance deviations

SEMS generates alerts when an indicator exceeds a defined threshold. The relevant managers are automatically notified so the situation can be addressed quickly.

🔔

Decline in service rate

🔔

Repeated delays

🔔

Increase in nonconformities

🔔

Rise in complaints

🔔

SLA breach

🔔

Exceeding a contractual deadline

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Price deviation

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Drop in the overall score

CONTINUOUS IMPROVEMENT

Supplier improvement plans

Turn observed gaps into concrete actions. Reminders and alerts make it easier to track commitments through to the closure of the improvement plan.

🛠️

The observed gap

🛠️

The identified cause

🛠️

The expected corrective action

🛠️

The person responsible

🛠️

The due date

🛠️

The priority level

🛠️

The progress status

🛠️

Supporting documents

🛠️

The result achieved

PERFORMANCE REVIEWS

Performance reviews

Prepare follow-up meetings with a consolidated view. Minutes and supporting documents can be attached directly to the supplier record.

🗂️

Key indicators

🗂️

The period's results

🗂️

Deviations from targets

🗂️

Incidents recorded

🗂️

Commitments not met

🗂️

Corrective actions in progress

🗂️

Decisions made

🗂️

Upcoming deadlines

DASHBOARDS

Performance dashboards

Manage your supplier portfolio with consolidated indicators.

📋

Average panel performance

📋

Top-performing suppliers

📋

Declining suppliers

📋

Suppliers below expected thresholds

📋

Average on-time delivery rate

📋

Average compliance rate

📋

Number of SLAs not met

📋

Number of open incidents

📋

Improvement plans in progress

📋

Overdue corrective actions

📋

Performance trends by category

Why manage performance with SEMS

Benefits for your organization

📊 An objective view of supplier results
🎯 Indicators tailored to each purchasing category
🔎 Fast detection of deviations
Precise tracking of quality, lead times and costs
📑 Better control of contractual commitments
⚖️ Fact-based comparison of suppliers
🛠️ Structured, monitored improvement plans
🗂️ Better-prepared performance reviews
📈 Procurement decisions based on reliable data
Other Source-to-Contract modules

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Take action

Turn supplier performance into a lever for progress

With SEMS, measure results, identify gaps and drive the actions needed to build a more reliable and higher-performing supplier panel. Request a demo and discover how SEMS turns your supplier data into levers for continuous improvement.